INFORMATION TECHNOLOGY

MS. PATRICIA BENEKOS, COMPUTER CENTER – 824-3337

Information technology is a vital part of the College experience. The Information Technology Department (IT) provides a reliable network with robust network services for the entire Mercyhurst community. Whether using campus computers or a personal computer to access the Internet or campus online services, students rely on their ability to get connected. All campus housing is equipped with a wired network connection for each student. Wireless access is available across the campus and in all student residences.  Students may provide their own personal computers. All student computers must be protected against viruses, spyware, and other malicious software (malware).  To accomplish this, computers connecting to the Mercyhurst network must have current operating system software, security patches, and activated and updated anti-virus software.

IT HELPDESK

Hammermill Library – 824-3200

The IT Helpdesk assists in troubleshooting computer and network issues.  Student staff and Res Techs are available to evaluate, diagnose, and resolve many hardware, software, and connectivity problems.  It is recommended that students arrive on campus with a good warranty and all software recovery CD’s necessary to rebuild their system.

IT ONLINE SUPPORT OPTIONS

Information about IT staff, services, and standards can be found on the my.mercyhurst portal under Services, Information Technology.